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Policies

FREE SHIPPING IN INDIA

Walls and Murals ship anywhere in India free of cost. We take care of all your shipping orders so that you receive them in absolutely perfect condition at your doorstep. However, if our shipping partners are not able to service your area, we will inform you before printing and refund your payment within 5 working days.

We request you to kindly read the Terms & Conditions of our Free Shipping Policy stated below before placing an order at www.wallsandmurals.com

Shipping Policy for India

  • We ship all our products including customized wallpapers anywhere in India, absolutely FREE of cost.
  • When we receive an order, it will take around 5-7 business days for the order to be shipped. This shipping time is an estimation and not a guarantee. Some customizations and bulk orders may take longer time in production. If you want your order on urgent basis then Email us at: customercare@wallsandmurals.com or Call us at +91 78 388 91800 and we will try to accommodate your requests.
  • Once your order has been completed and is ready for delivery, you will receive an email with courier tracking number to keep track of your order.
  • Our doorstep delivery allows you to get the products delivered at the address of your choice. In case you want to get the products delivered at an alternate address. Send a request to update the address on our website or drop an email at :
  • customercare@wallsandmurals.com or Call us at +91 78 388 91800 We ship through leading courier services to ensure that your order is protected during shipping and you receive the order in absolutely perfect condition.

INTERNATIONAL SHIPPING

Walls and Murals welcome customers from all around the world, and offer shipping to Europe, Middle East and USA. However, shipping outside India does not fall under FREE Shipping Policy, and there will be shipping charges for overseas destinations.

We request you to kindly read the Terms & Conditions of our Worldwide Shipping Policy stated below before placing an order at www.wallsandmurals.com

International Shipping Policy

  • All products shipped internationally may incur charges such as custom duties and import tax in your country.
  • All additional fees, duties and taxes will be directly paid by the customer.
  • Customer needs to pay 10% extra handling charges on all orders. Walls and Murals will not be responsible for any taxes or duties imposed on international orders.
  • All orders are dispatched within 5-7 business days except in case of some customization requests. It may take another 5-7 days for shipping to reach your place and can vary from country to country
  • All international shipments are through reputed couriers, such as FedEx, UPS and DHL.
  • You will receive a confirmation via email, once we have dispatched your order.
  • The confirmation email also provides you with the option to track your order.
  • We regret that we cannot deliver to international post office boxes. A complete address is required for international delivery
For any assistance or query regarding extra charges on International delivery, please feel free to Email us at: customercare@wallsandmurals.com or Call us at +91 78 388 91800

RETURN & REFUND POLICY

Walls and Murals takes proper care to ensure that image quality, size and material used is exactly as per your specifications. Every order is reviewed by our team of experts to ensure you receive what you ordered. However, you may also have the option to exchange and return products. Please go through our Return & Refund Policy and carefully read the Terms & Conditions before placing an order at www.wallsandmurals.com

YOU MAY RETURN THE ORDER IF THE PRODUCT YOU RECEIVED IS DAMAGED OR IS TEMPERED PACKAGING:

In such a case:

  • Please DO NOT accept delivery of the damaged or tempered package from the delivery agent and return the order back to the courier person.
  • In addition, please contact our Customer Care Department. Email us at : customercare@wallsandmurals.com or Call us at +91 78 388 91800 with complete detail for quick action.
  • If somehow you received the order and found that the product is damaged or has a tempered packaging. Email us the photo-proof of the discrepancy via email within 24 hours. Please do not send the product back without confirmation from our end.
  • We will do the verification at our end and once the error/defect is found to be correct/valid, our Customer Care Department will contact you for proper guidance and a solution.
  • Please return the whole order to us in its original shipping package within 5 working days at your own expenses. We will send you the new product and will reimburse shipping cost after verification.
  • Walls and Murals is not responsible for any returned products until they are received safely at our return address.

YOU MAY RETURN THE ORDER IF THE PRODUCT YOU RECEIVED IS MISMATCH IN DESIGN, SIZE OR MATERIAL:

In such a case:

  • Please immediately call our Customer Care Department to obtain further assistance and email us the photo-proof of the discrepancy via email within 24 hours.
  • Carefully examine every box and make sure to check all wall decor products for faults before installation. Email us the photo-proof of the discrepancy via email within 24 hours.
  • Please do not ship back the product without consulting our Customer Care Department, we will contact you for necessary approvals and to discuss a suitable solution.
  • Walls and Murals would not accept replacement of any product, if the same has been installed/pasted on the wall. So kindly check the product carefully before installation.
  • All wallpapers and murals come with easy installation guide/instructions. Kindly read and follow them carefully. W&M is not responsible for any error that may be the result of incorrect installation or non-compliance to installation instructions.
  • Please note that products that are damaged as a result of incorrect method of installation are not considered to be faulty.
  • Ship back all defective products in its original shipping package within 5 working days and we will reimburse shipping charges.
  • You are liable for the product until it is received safely at our return address.
  • Walls and Murals offers a full replacement for any defective product at no extra charges.

Refund will be through the same online mode within 7-8 business days

Note: Walls and Murals is not responsible for any inconvenience that occurs due to Machine error/Printing/Color mismatch/ any production problem/ human error and the liability of Walls and Murals and its associates is restricted to replace/ exchange the product or refund the payment received in certain circumstances. there is no liability of Walls and Murals beyond this.

For any assistance or query regarding our Return & Refund Policy, please feel free to Email us at : customercare@wallsandmurals.com or Call us at +91 78 388 91800

CUSTOMIZED ORDER POLICY

Every purchase is important to us and we make great efforts to customize and print your products as per your specific requirement to make it special for you.

  • If you want to replace the picture of your customized order placed within 24 hours, we will do it for free.
  • If you request for any changes to the customized order before production, when the job is in design development, you may have to bear some additional charges.
  • We will try to incorporate all your requests at minimum costs and within a given time frame.
  • No changes would be accepted while the job is in production.
  • All the designs with photo re-touching requirements and customized orders in the category Picture in Picture and Picture Collage will be sent to you for final approval before printing.
  • No approval would be taken for Print Your Picture and Custom Canvas and should be treated as final after the order is made.
  • All the customized orders will be treated as final if no information regarding any alteration will come from your end within 48 hours of emailing you the proofs.
Note:

1) When returning goods because of a fault or wrong orders please obtaina pre-approval for return from our customer care department. Please mention your order number, date of receipt, details of fault and shipping charges involved.

2) For any assistance or query regarding our policies, please feel free to Email us at : customercare@wallsandmurals.com or Call us at +91 78 388 91800

ORDER CANCELLATION POLICY

Order Cancellation by Walls and Murals

We at Walls and Murals may need to cancel the order, at times, and be unable to accept certain product orders from our customers.

The company reserves the sole right to refuse or cancel any order, for any reason, and at any stage. Some situations that may result in a customer’s order getting cancelled include:

  • Shortage or non-availability of raw material for any particular reason.
  • Shipping restrictions for the area of delivery.
  • Product out of stock or withdrawn from sale.
  • Inaccurate pricing information or error in product displayed.
  • Issues identified by our credit card & fraud avoidance team.
  • Request for printing of any image infringing copyright, obscene, pornographic, sexual, indecent images would not be entertained.

Walls and Murals may require verification or additional information from its customers before accepting any order.

Our Customer Care Department will contact you through email or phone to confirm if any additional information is required to accept your order or to notify you about the cancelled order.

Note: If your order is cancelled by us after your credit card has been charged, we will refund back the full amount to your account.

Order Cancellation by Customer

Walls and Murals treats every order as customized and make great efforts to customize and print your products as per your specific requirement to make it special for you.

  • Walls and Murals do not offer the provision to cancel a Customized Order once it is confirmed and paid by the customer.
  • The customer agrees not to dispute the decision made by the company and accept the decision of the management of walls and murals as final and binding.
  • In keeping with above terms as well as the terms of its Refund Policy, Walls and Murals is not liable to refund any payments made by a customer against an order that he/she wishes to cancel.

Note:

  • Walls and Murals gives the customer an option to cancel the order, if there is any delay in production due to some technical or production problem at our end.
  • Our Customer Care Department will contact you through email or phone to confirm, if you wish to extend the delivery date or need to cancel the order.
  • If your order is cancelled by us after your credit card has been charged, we will refund back the full amount to your account.
For any assistance or query regarding our Return & Refund Policy, please feel free to Email us at : customercare@wallsandmurals.com or Call us at +91 78 388 91800

DELIVERY SCHEDULES

  • The dispatch time will depend on the availability of the product you have ordered and the time taken to create the customized order.
  • Special customization requests and bulk orders may take longer time to execute. Under such circumstances our customer care department will contact you and confirm the exact dispatch schedule before executing order.
  • All orders are normally dispatched within 5-7 business days. It may take another 5-7 business days for the package to reach your place.
  • You will receive a confirmation via email, once we have dispatched your order.

PRODUCT POLICY

Walls and Murals as a Company will take full responsibility for supplying product(s) perfectly printed and packed as per the order made by our customer(s). However, Walls and Murals does not accept any responsibility for any damage to the walls caused by installing or removing any of its product(s). We therefore, recommend you to go through our EASY INSTALLATION, WALL PREARATION and STEP-By-STEP INSTALLATION PROCESS carefully before installing any of the products.

  • The selection of the material, space/area and finishing or cleaning methods are the choice and whole sole responsibility of the customer.
  • Walls and Murals will not accept any liability for any damage caused to the walls finishing during or after installation of any of its product(s).
  • Walls and Murals does not accept any responsibility for DIY installation, cutting, alignment, gumming, sticking or removing any of its product(s) by the customer.
  • Walls and Murals does not accept any responsibility for damage caused to the walls during or after removal or un installation at any period of time of any of its product(s) by the customer.
  • Walls and Murals take full responsibility for supplying a product perfectly as per the order placed by our customer.
  • VARIATION IN COLORS: As different screens/monitors are color calibrated differently, we can not assure color reproduction identical to what you see on your screen. The reason being the variation in your screen resolution, display card and software issues.
    We color match all our prints to our color calibrated monitors and assure the best color output.

WALLS AND MURALS LIABILITY

Walls and Murals, Graffiti and all its associates and subsidiaries shall not be liable to the customers for any failure, loss, damage, or delay attributed to transit, human or production error, failure of infrastructure, strikes, equipment failure, interruption of power supplies, industrial actions affecting our suppliers or any other force majeure including natural calamity, or other causes beyond Walls and Murals control. Walls and Murals shall endeavor to notify to its customers of any anticipated delay, if any of the above scenario arises.

In consideration of all our policies and terms and conditions of the usage of the website, Walls and Murals liability is limited to replace or exchange and in some cases refund only of the amount originally received, and there shall be no further claim or liability in this regard.

Legal Jurisdiction/ Governing Law

Walls and Murals shall have no responsibility or liability to the customer or any other person whatsoever for any dispute in refunds, payments, cancellation, or copyright issues or damage of any kind and the decision of the management of Walls and Murals shall be final and binding on the customers and users of the website.

Dispute if any shall be governed by the laws of India and subject to the jurisdiction of the courts of Delhi, India only.

These general terms and conditions are applicable to each and every customer irrespective of any special conditions agreed by the customer in relation to any specific order/service.

PROMOTIONAL POLICIES

All products at Walls and Murals are also available without promotions and discounts. In case of using any coupon or discount, you are subjected to its terms of use.

Offer Policy

All offers are being made available to users subject to following general rules :

Only one offer or coupon code can be used at one time and no two offers can be used at the same time, neither can it be clubbed with any other promotion or scheme.

The discounts as stated are non-transferable and applicable on online purchase only. No cash back or other options will be offered.

All offers are subject to minimum purchase limit and have fixed time validity.

Walls and Murals reserves the right to withdraw this/any offer at any time without any notice.

In case of any dispute, the decision of the management shall be final and binding on discount voucher holder and no legal claims shall be applicable with regard to this/any offer.

All promotions are governed by the laws of India and any disputes arising are subject to the jurisdiction of the courts of Delhi only.

Registration Discount Voucher

Registration Discount Voucher/Coupon is subject to the following terms and conditions :

  • This offer is open to residents of India only.
  • Coupons are valid for 15 days from date of issue.
  • Apply the coupon code on order review page while finalizing order.
  • Valid for online purchase from India only.
  • Offer cannot be clubbed with any other promotion or scheme.
  • Coupons are valid for a minimum purchase of Rs.10,000/- and above in a single order.
  • Walls and Murals reserves the right to withdraw this offer at any time without any notice.
  • Walls and Murals employees, associates, affiliates and their immediate family members and relatives are not eligible for this offer.
  • In case of any dispute, the decision of the management shall be final and binding on discount voucher holder and no legal claims shall be applicable with regard to this offer.
  • All promotions are governed by the laws of India and any disputes arising are subject to the jurisdiction of the courts of Delhi only.

NOTE: Walls and Murals reserve the rights to update or modify the terms of Offer Policy at any time.

PRIVACY POLICY

We take your privacy and security seriously and we aim to make your experience with us entirely safe and problem free.

Walls and Murals respects the privacy of its customers and is focused to protect it. When you submit your personal information to us i.e. Your Name, E-mail Address, Telephone/Mobile Number, Billing and Shipping Address, Zip Code etc. We store your data for accounting purpose and these fields are required to process your order and deliver the products that you purchase at right address.

We will not share your personal information including emails to other third parties in the transaction, nor send you any unrequested information. If you do not want to receive promotional emails from us, please UNSUBSCRIBE from our website and we will remove your email address from our collected list.

Once you have registered and login to submit your order online, we recommend that you end your browser session before leaving your computer.

Security/ Confidentiality

We understand your concern that how important internet security is to you especially when making online payments and other transactions. Every online transaction you make from our site using your credit and debit card number we process using industry-standard SSL Secured Payment Gateways. The credit card transaction has a very high level of security, it is absolutely risk free, all the payment gateways offer guarantee for every purchase you make using a credit and debit card.

Walls and Murals and its empoyees do not ask for your credit/debit card details, neither do we store this sensitive data, every transaction is through payment gateways SSL Secured Site Only.

The credit card information such as Credit card type, Credit card number and Expiry date of credit card is sent directly to our payment provider who processes your order over a secure SSL-encrypted connection.

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our valuable customer’s personal data.

If you have any questions or require more information regarding Walls and Murals policies, Email us at: customercare@wallsandmurals.com or Call us at +91 78 388 91800

CONTENT – COPYRIGHT POLICY

Notification Regarding Copyrights and Ownership of Intellectual Property; Restrictions on Use

Graffiti is the proprietor/owner of the website WallsandMurals.com of all designs, text, images, photographs, illustrations, artwork, graphic material, or other copyrightable materials, and the selection and arrangements thereof, and trademarks, service marks and trade names are the property of Graffiti and/or its subsidiaries, affiliates, assignees, licensors or other respective owners, and are protected, without limitation, pursuit to India and foreign copyright and trademark laws.

Users are not authorised or permitted to copy, reproduce, republish, upload, transmit, or distribute materials ( or any portion thereof) in any way or by any means, from any portion of the website or its content.

All products displayed are distributed/manufactured/sold by Walls and Murals only. Modification of materials or use of any materials for any other purpose is a violation of Walls and Murals copyright and other proprietary rights. For purposes of these Terms and Conditions, use of any materials in any unauthorized manner (including, without limitation, on web pages, sites that contain paid or free advertisements, third-party endorsements of any kind or nature (including, without limitation, endorsements of a religious, political, or social orientation nature), promotions, products, games, services, or other inappropriate content ) is strictly prohibited.

Walls and Murals respects the intellectual property of others, and we ask our users to do the same. If you print off or otherwise copy any part of the website or Material in breach of term and conditions of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the Material you have made.

Product Purchased

When you purchase any product from Walls and Murals directly or from its website or from its subsidiaries, you are allowed free usage of the particular product purchased in your own personal, private or commercial space.

Product purchase grants you the right to display the product in commercial projects, such as background in TV serials or as a part of set in film/documentary production etc.

Product purchase does not grant you any copyright to the design or content of the product and you are NOT ENTITLED TO :
Copy, edit or create a derivative work from our product design.
Or
Use the design in any form or format which can be termed as infringement of copyright or violation of intellectual property rights of Walls and Murals or any of its associates.

Works of Independent Contributors/Stock Agencies

Walls and Murals respects the intellectual property of others, and we ask our users to do the same.We have a wide-collection of products (artworks/ images/ photographs) in display created by freelance artists and some have been sourced from stock agencies and photographers.

If any of the images/artworks/photographs uploaded by independent contributor or procured from stock agencies is found to indulge in any kind of copyright infringement. Or

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Walls and Murals with the following information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
  • A description of the copyrighted work that you claim has been infringed.
  • A description of where the material that you claim is infringing is located on the site.
  • Your address, telephone number, and email address.
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner and that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Walls and Murals assures you to take the issue seriously and remove the content from its website after confirming the facts. Walls and Murals bear no further liability in this regard and disputes if any shall be subject to jurisdiction of Courts of Delhi, India.

COPYRIGHTS infringement & Uploaded Images fOR customised orders

  • If any of the images/artworks/photographs uploaded for customized order is found to indulge in any kind of copyright infringement; any such type of error will be considered as the fault of the customer and Walls and Murals will not be held responsible for any copyright infringement arising out of it.
  • Walls and Murals will not be held responsible for any copyright infringement resulting from the use of customized images/photographs/artworks uploaded by any customer on its website.
  • Customer will be fully responsible to use any of their uploaded files to create wallpapers. It’s the responsibility of the customer to get the full agreement, sanction and approval from the copyright holder for printing use.
  • If there is any doubt regarding the legal rights or restrictions applicable on any image/artwork/photograph that you want to use to create wallpaper, Walls and Murals strongly recommend that such files should not be uploaded on its site neither they should be used to create a Walls and Murals product(s).

Disclaimer

Websites and links listed on the Walls and Murals website are not controlled by Walls and Murals and we are not responsible for any content contained in any such website or company or any loss suffered by you in relation to your use of such websites and links